IT Support Intern

Key skills

What you’ll do

• The IT Support Intern provides remote technical assistance by responding to help desk tickets and troubleshooting hardware and software issues. They are also responsible for managing account access, documenting recurring issues, and maintaining asset inventories.

What they’re looking for

• Candidates should have a foundation in IT fundamentals, desktop troubleshooting, and strong communication skills. Enrollment in or completion of a degree in IT or Computer Science, or a CompTIA A+ certification, is beneficial.

Job description

Company Description Tailored Screening Solutions provides customizable screening services for organizations across all industries, from tech startups to Fortune 500 enterprises. The company focuses on delivering the depth, accuracy, and reliability needed for confident hiring decisions. Its solutions are designed to support scalable growth and risk management for businesses of various sizes. Applicants can expect to join a team committed to innovation, quality, and customer-centric service in the talent screening space. Role Description The IT Support Intern will assist in providing remote technical support to internal team members and, where applicable, external users. This internship role includes responding to help desk tickets, troubleshooting hardware and software issues on desktop computers, and supporting basic IT requests such as account access, password resets, and application installation. The intern will help document recurring issues, maintain asset inventories, and follow established procedures for incident escalation. This is an internship role and is fully remote, offering hands-on experience in information technology support within a professional screening services environment. Qualifications Candidates should possess skills in Technical Support and Help Desk Support to assist users and manage support requests effectively. Candidates should possess skills in Troubleshooting and Desktop Computers to diagnose and resolve common hardware and software issues. Candidates should possess skills in Information Technology fundamentals, including operating systems, basic networking concepts, and common business applications. Strong communication skills, customer-focused mindset, and the ability to explain technical concepts in clear, accessible language. Ability to work independently in a remote setting, manage time effectively, and follow documented procedures and security best practices. Current enrollment in or recent completion of a program in IT, Computer Science, or a related field is beneficial; any relevant certifications (e.g., CompTIA A+) are a plus.

To apply and see any additional details, continue to the original posting on the employer’s site.